Ordering and Shipping Information
For NSW customers, bacterial media orders must be received by:
- 12:00 PM on Tuesdays and Fridays to ensure dispatch on the following business day.
Interstate media requests must be submitted by:
- 4:30 PM the preceding Friday, with orders shipped on Tuesday mornings.
Urgent requests will be processed with the following charges:
- Express Media Handling fee of $45.35 (ex GST)
To expedite an urgent request, please complete the below order form and contact Customer Services for further assistance.For inquiries about your order, please reach out to Customer Services.
Please Note: Fees and charges will apply for media not returned for testing.
Order form
* (denotes mandatory fields)
Additional Information
Privacy Statement
Please read the privacy statement for information about how the NSW Department of Primary Industries and Regional Development manages your personal information.