Customer service
Contact Customer Service for enquiries relating to testing and results, quotations and pricing, couriers, sample submission and invoicing.
AgEnviro Laboratories: To pay an invoice, request a quote or download additional testing submission forms, go to our Submission Forms, Quotes & Pay Invoice page.
Animal and Plant Health (APHL) Laboratories: To download submission forms please visit our Submitting Samples Page, to order Kits/Media please visit our Laboratory supplied Kits and Media Ordering Page.
NSW DPIRD's laboratories are committed to continual improvement of services. If you would like to provide feedback, please fill in and submit the online feedback form.
Quotations
For Animal export, Plant health, Entomology or Veterinary quotations, please complete the Animal Plant Health Laboratory (APHL) Online quotation request
For Feed Quality Service and Edible Oils and Oilseed Service quotation enquiries, please complete the online AgEnviro Quotation Request form
Contact Details
P: 1800 675 623
E: laboratory.services@dpird.nsw.gov.au
8:30am-4:30pm Monday-Friday (excluding public holidays)
8:30am-12:00pm Saturday (for deliveries only)
Emergency Animal Disease (EAD)
The Emergency Animal Disease Hotline will continue to operate over holiday periods. To report suspect notifiable animal pests and diseases phone:
Animal Biosecurity Emergency Hotline 1800 675 888 (available 24-hours a day), or
Your Local Land Services office on 1300 795 299 (available during business hours)
Animal Biosecurity Emergency Hotline 1800 675 888 (available 24-hours a day), or
Your Local Land Services office on 1300 795 299 (available during business hours)
Postal address
Private Bag 4008, Narellan NSW 2567
Street address
Woodbridge Road, Menangle NSW 2568
P: (02) 6938 1957 or 1800 675 623 - Option 2
E: wagga.labs@dpird.nsw.gov.au
8:30am-4:30pm Monday-Friday (excluding public holidays)
Postal address
AgEnviro Labs
Locked Bag 700
Wagga Wagga NSW 2650
Street address
AgEnviro Labs
Wagga Wagga Agricultural Institute
Pine Gully Road
Wagga Wagga NSW 2650
P: (02) 6938 1957 or 1800 675 623 - Option 2
E: wagga.labs@dpird.nsw.gov.au
8:30am-4:30pm Monday-Friday (excluding public holidays)
Postal address
DPI AgEnviro Labs
Locked Bag 701
Wagga Wagga, NSW 2650
Street address
DPI AgEnviro Labs
Wagga Wagga Agricultural Institute
Pine Gully Road
Wagga Wagga NSW 2650
P: 1800 675 821 or (02) 6391 3800
E: orangeai.office@dpird.nsw.gov.au
8:30am-5:00pm Monday-Friday (excluding public holidays)
Postal address
Locked Bag 6006, Orange NSW 2800
Delivery address
1447 Forest Road, Orange NSW 2800
P: 1800 675 623
E: laboratory.services@dpird.nsw.gov.au
For export submissions, please contact Customer Service before samples arrive to confirm testing information (Have the relevant export protocol ready- Visit MICOR to review the relevant protocol if you haven't already), pricing (Quote may apply for BULK submissions), test turnaround times (To discuss if they meet your reporting requirements), etc.
For Quotation Requests- please click here.
8:30am-4:30pm Monday-Friday(excluding public holidays)
Postal address
Private Bag 4008, Narellan NSW 2567
Street address
Woodbridge Road, Menangle NSW 2568
P: 1800 675 623
E: laboratory.services@dpird.nsw.gov.au
8:30am-4:30pm Monday-Friday (excluding public holidays)
8:30am-12:00pm Saturday (for deliveries only)
Emergency Plant Pest Diseases
The Emergency Plant and Pest Disease Hotline will continue to operate continuously over holiday periods. To report suspect plant pests and diseases phone: 1800 084 881 (available 8.30am to 4.30pm). A phone message service is available outside of operating hours.
Postal address
Private Bag 4008, Narellan NSW 2567
Street address
Woodbridge Road, Menangle NSW 2568
Courier services and specimen delivery
For NSW submissions, please contact the relevant Customer Service team for courier account details and to order consignment notes.
For submitters outside of NSW, Couriers can be contacted directly to make bookings and arrange collection of packages at the submitters own cost.
Commercial couriers may use either road or air transport and specimens should therefore be packed in accordance with International Air Transport Association (IATA) requirements. Most submission sent by veterinarians to the SVDL for testing are defined as “Biological Substance Category B” and must be packed according to the IATA packing instructions 650 (Biological Substance Category B). As requirements for transport can change, customers should consult with their transport agent to obtain current requirements.
Samples may also be hand delivered to the site during normal business hours (8.30am - 4.30pm).
Sample type | Laboratory | Street Address |
|---|---|---|
Animal (including aquatic animals) | NSW Animal and Plant Health Laboratories (APHL) | EMAI, Woodbridge Road, Menangle NSW 2568 |
Feed Quality Service (Animal feed) | AgEnviro Labs Wagga Wagga Agricultural Institute | Pine Gully Road, Wagga Wagga NSW 2650 |
| Edible oil and oilseeds | AgEnviro Labs Wagga Wagga Agricultural Institute | Pine Gully Road, Wagga Wagga NSW 2650 |
Entomology and Pathology Biosecurity Collections (Not insect identification) | Biosecurity Collections Unit Orange Agricultural Institute | 1447 Forest Road, Orange NSW 2800 |
Plant health, Insect identification, pests & disease | Plant Health, pests & disease NSW Animal and Plant Health Laboratories (APHL) Plant Health Diagnostic Service (PHDS) Insect Identification NSW Animal and Plant Health Laboratories (APHL) Plant Health Diagnostic Service (PHDS)- Entomology BLOCK 8 (Insect Identification) | EMAI, Woodbridge Road, Menangle NSW 2568 |
Terms and Conditions
These Terms and Conditions apply to all services offered by our Laboratory Services.
