Reporting animal welfare concerns
If you suspect or witness cruelty to an animal, you should directly contact one of the enforcement agencies.
These agencies are:
The NSW Department of Primary Industries and Regional Development is not an enforcement agency under the Prevention of Cruelty to Animals Act 1979. We are responsible for administering the Act but we do not have powers of enforcement.
Reporting dog breeding concerns under the new laws in NSW
Under the Prevention of Cruelty to Animals Amendment (Puppy Farming) Act 2024 No 85, new laws have been introduced to strengthen the welfare of dogs bred in New South Wales.
If you suspect or become aware of poor, unlawful, or non-compliant dog breeding practices, you can make a report to an appropriate enforcement agency.
This includes concerns such as:
- Failure to obtain or use a required breeder identification number (BIN) or rehoming organisation number (RON)
- Exceeding the maximum number of non-desexed female adult dogs permitted on a premises
- Not meeting minimum staff to dog ratios
- Providing incorrect or incomplete information when selling or transferring a dog
- Breaching lifetime breeding limits, including limits on total litters or caesarean births
Important note: Individuals and businesses breeding dogs for a fee or reward and those litters that were not accidental must comply to the standards in the Animal Welfare Code of Practice breeding cats and dogs.
From 1 December 2029, compliance with the Code will be mandatory for all dog breeders, regardless of whether the breeding was intentional or otherwise, or for fee or reward.
Reporting animal welfare concerns in exhibited animals
To make a complaint under the Exhibited Animals Protection Act 1986 about the treatment or condition of an animal in:
- a zoo, fauna park, or oceanarium
- a circus
- a mobile reptile display
- a mobile animal nursery or
- some other type of animal exhibit
Email: quarantine@dpird.nsw.gov.au
Phone: 1800 680 244
Reporting animal welfare concerns in research or teaching
To make a complaint about the treatment of animals used in research or teaching in NSW, please contact the Biosecurity and Food Safety Complaints investigation unit
Email: quarantine@dpird.nsw.gov.au
Phone: 1800 680 244
Frequently asked questions
Explore common questions and find helpful answers.
Complaints about enforcement agencies
Find out how to report a complaint or concern about the conduct of an enforcement agency in NSW.