Sign up to AquaDirect or change agent access

Your permit and/or leases are in your individual name

1. Complete the AquaDirect and e-business form for individuals (PDF, 210.19 KB). When you submit this form, the Department will email further instructions to you on how to log into AquaDirect for the first time.
2. On this form, you can nominate other individuals (agents) to have access to your online account on your behalf. You can choose what level of permissions you want these agents to have.
3. On the same form, you will authorise the Department to correspond with you electronically. This means that the Department may send correspondence to you via email, including general correspondence and formal notices, copies of your aquaculture permit, invoices and debt notices. On the form, you must nominate at least one email address to be used for e-business. You can update these at any time via AquaDirect.

Your permit and/or leases are in the name of a partnership or company

1. Complete the AquaDirect and e-business form for partnerships and companies (PDF, 178.67 KB). When you submit this form, the Department will email further instructions to you on how to log into AquaDirect for the first time.
2. Because your aquaculture business is in the name of a partnership or company, you must nominate at least one individual (agent) to have access to the online account on behalf of the partnership or company. This may be a partner or director, or you can appoint another individual who is going to manage your online business on your behalf. You can choose what level of permissions you want these agents to have.
3. On the same form, you will authorise the Department to correspond with you electronically. This means that the Department may send correspondence to you via email, including general correspondence and formal notices, copies of your aquaculture permit, invoices and debt notices. On the form, you must nominate at least one email address to be used for e-business. You can update these at any time via AquaDirect.

1. Log into AquaDirect.
2. If your aquaculture permit or leases are in your individual name, the new features will be available to you. You do not need to do anything.
3. If your aquaculture permit or leases are in the name of a partnership or company, you need to check what agent permissions you have.
4. To check your permissions, go to: My Account Profile → Manage Agents.
5. Check the permissions listed on the customer card with your name.
6. If the ‘Level 1 transactions’ permission = Yes, you do not need to do anything. The new features will be available to you.
7. If the ‘Level 1 transactions’ permission = No:
   1. Click on the customer card.
   2. On the Level 1 transactions card, click Add.
   3. Click Save and Confirm.
   4. The new features will now be available to you.
8. If you cannot see the Manage Agents option under My Account Profile, this means that you do not have the relevant permission to make this update. You will need to complete the AquaDirect change or revoke agent permissions form (PDF, 202.07 KB).

1. Ask your agent to log into AquaDirect.
2. To check what permissions they have, your agent needs to go to: My Account Profile → Manage Agents
3. Check the permissions listed on the customer card with your agent’s name.
4. If the ‘Level 1 transactions’ permission = Yes, you do not need to do anything. The new features will be available to your agent.
5. If the ‘Level 1 transactions’ permission = No, ask your agent to:
   1. Click on the customer card.
   2. On the Level 1 transactions card, click Add.
   3. Click Save and Confirm.
   4. The new features will now be available to your agent.
6. If your agent cannot see the Manage Agents option under My Account Profile, this means that your agent does not have the relevant permission to make this update. If you would like your agent to have access to the new online transactions, complete the AquaDirect change or revoke agent permissions form (PDF, 202.07 KB).